Welcome to Warren Lotas Clothing! We value your satisfaction and want to ensure you have a pleasant shopping experience with us. If for any reason you are not completely satisfied with your purchase, our return and refund policy outlines the terms and conditions for returning items and receiving a refund.

1. Return Policy

Eligibility for Returns

  • Items must be returned within 30 days of the purchase date.
  • Items must be unused, unworn, unwashed, and in the same condition that you received them.
  • Items must have all original tags attached and be in their original packaging.

Non-Returnable Items

  • Gift cards
  • Sale items or items purchased with a discount
  • Intimate apparel, swimwear, and earrings for hygiene reasons
  • Custom or personalized orders

Return Process
Initiate a Return:
Email our customer service team at admin@warrenlotasus.shop with your order number and the reason for the return.
We will provide you with a return authorization number and instructions for shipping the item back to us.
Prepare Your Package:
Include the original packing slip and the return authorization number inside the package.
Ensure the item is securely packaged to prevent damage during transit.
Ship Your Return:
Send the package to the address provided by our customer service team.
Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
Return Processing Time

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return.
  • If your return is approved, we will process the refund to your original method of payment within 5-7 business days.

2. Refund Policy

Refunds

  • Approved refunds will be processed within 5-7 business days of receiving the returned item.
  • Refunds will be issued to the original payment method used for the purchase.
  • Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Partial Refunds

  • Partial refunds may be granted in the following situations:
  • Items returned after the 30-day return window
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.

3. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact our customer service team immediately at Contact our website with your order number and a description of the issue.
  • We will arrange for a replacement or refund at no additional cost to you.
  • We appreciate your business and are committed to providing you with the best possible service. Thank you for shopping with Celine Clothing!

Please ensure to replace placeholders with the appropriate information before publishing the policy on our website.